Shipping policy
Last Updated: June 17, 2026
At Borien, we are committed to providing a transparent and reliable shipping experience. Please review the information below regarding order processing, shipping timelines, delivery estimates, tracking, and customer support.
Order Processing Time
All orders are processed within 2–3 business days after payment has been successfully received.
Orders are not processed, shipped, or delivered on weekends or public holidays. Orders placed during weekends or holidays will be processed on the next available business day.
In the event of severe weather conditions, transportation disruptions, natural disasters, or other unforeseen circumstances beyond our control, order processing and shipment may be delayed. Orders affected by such circumstances will be shipped as soon as conditions become stable and normal operations can resume.
Shipping Time
After an order has been processed and dispatched, the estimated delivery time is approximately 30–45 business days, depending on the destination and local carrier conditions.
Please note that delivery estimates are provided in good faith and may vary due to factors beyond our control, including customs procedures, carrier delays, weather conditions, and regional logistics constraints.
Shipping Rates
Shipping rates and free shipping eligibility vary depending on the destination country or region.
The shipping options available to your location, including any applicable free shipping thresholds, will be displayed during checkout before payment is completed.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number.
You can track the status and location of your shipment at:
Please allow several days after shipment for tracking information to become available in the carrier's system.
Lost Packages
If you believe your package has been lost in transit, please contact our customer support team as soon as possible.
Email: admin@borien.shop
We will work with the carrier to investigate the shipment and assist you with an appropriate resolution.
Incorrect Shipping Information
Customers are responsible for ensuring that shipping information provided at checkout is complete and accurate.
Borien is not responsible for delays or delivery issues resulting from incorrect or incomplete shipping information supplied by the customer.
Delivery Delays
While we strive to deliver all orders within the estimated timeframe, delays may occasionally occur due to circumstances beyond our control, including:
- Severe weather conditions
- Customs inspections or clearance procedures
- Transportation disruptions
- Carrier operational issues
- Public holidays
- Natural disasters or other force majeure events
We appreciate your patience and understanding in such situations.
Contact Information
Store Name: Borien
Legal Representative: Irvin McNear
Email: admin@borien.shop
Phone: +1 601 600 6195
Business Address: 1340 Old Highway 35 S, Foxworth, Mississippi 39483, United States