Refund policy

Last Updated: June 17, 2026

At Borien, we want you to be completely satisfied with your purchase. If you are not satisfied with your order, please review our Return & Refund Policy below.

30-Day Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be:

In the same condition that you received it
Unworn, unused, and in its original packaging
With all original tags attached
Accompanied by a receipt or proof of purchase

Business Address

Borien
1340 Old Highway 35 S
Foxworth, Mississippi 39483
United States

Return Address

Returns should be sent to:

Borien Returns Department
1340 Old Highway 35 S
Foxworth, Mississippi 39483
United States

How to Start a Return

To initiate a return, please contact us at:

Email: admin@borien.shop

Once your return request is reviewed and approved, we will provide instructions on how and where to send your package.

Please note that items returned without first requesting a return authorization will not be accepted.

For any questions regarding returns, you may contact us at admin@borien.shop.

Return Shipping Costs

Customers are responsible for return shipping costs.

However, if the item:

Arrives damaged during transit,
Is defective,
Is incorrect,
Or has any other quality-related issue,

Borien will cover the reasonable return shipping costs and provide an appropriate resolution.

Damages and Issues

Please inspect your order upon arrival and contact us immediately if:

The item is defective,
The item is damaged,
You received the wrong item,
Or there is another issue with your order.

We will evaluate the situation and work to resolve the issue as quickly as possible.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including:

Perishable goods (such as food, flowers, or plants)
Custom or personalized products
Personal care goods (such as beauty products)
Hazardous materials
Flammable liquids or gases

If you have questions about whether your item qualifies for return, please contact us before initiating a return.

Unfortunately, we cannot accept returns on:

Sale items
Gift cards

Exchanges

The fastest way to receive a replacement item is to return the item you currently have. Once your return is accepted, you may place a separate order for the desired replacement product.

European Union 14-Day Cooling-Off Period

If your order is delivered to a country within the European Union, you have the right to cancel or return your order within 14 days of receiving it, for any reason and without justification.

To qualify for a cancellation or return under this provision, the item must be:

Unused and unworn
In its original packaging
With tags attached
Accompanied by proof of purchase

Refunds

We will notify you once we have received and inspected your return.

If your refund is approved, it will be issued to your original payment method within 10 business days.

Please note that your bank or credit card provider may require additional time to process and post the refund to your account.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at:

admin@borien.shop

Contact Information

Store Name: Borien

Legal Representative: Irvin McNear